Docubase remote support If you have a current maintenance contract with us you are also entitled to Remote Support. Please have your company name and/or client ID available for the support representative. Available M-F 9:00am – 5:00pm EST.

If you are currently a customer of Docubase, and require technical support please do not hesitate to contact our support department at:

Email: support@dbsgroup.net
Phone: 727-723-1484 option 2
Toll Free: 888-362-8227 option 2
DBS Support Portal: https://dbssupport.docubaseonline.com

Support Services
Docubase Systems, Inc. enlists and maintains the training of highly skilled technicians who are ready and available serve you. We pride ourselves on high quality service levels to ensure your full satisfaction.

In fact, we are so certain you will be happy with your purchase of a Docubase solution and the quality of our service that we offer you a 90 day guarantee. If within the first 90 days of your purchase you are unhappy with the product, we will fully refund your software purchase price. The only fee to you is the cost of having our technicians uninstall and recover the product from your facility.

Consulting
Docubase Professional Services serves as a consultancy to you in the assessment of requirements and selection of a solution to meet your needs not only for today, but with room for future growth. Whether your business seeks to enhance business processes or simply create and maintain a repository for all of your company’s information assets, Docubase professional Services is here to help.

Implementation and Training
Docubase Implementation and Training Services (ITS) provides delivers upon a detailed implementation plan, designed by you and your Docubase sales representative that includes not only the installation and integration of your Docubase solution but all of the training associated with your solution.

Technical Support
Docubase Implementation and Training Services (ITS) provides delivers upon a detailed implementation plan, designed by you and your Docubase sales representative that includes not only the installation and integration of your Docubase solution but all of the training associated with your solution.

Enhanced Training
Docubase Implementation and Training Services (ITS) provides delivers upon a detailed implementation plan, designed by you and your Docubase sales representative that includes not only the installation and integration of your Docubase solution but all of the training associated with your solution.