Manages the complete life cycle of the client from its capture (Marketing and Sales).
Definition, execution and monitoring of the customer journey.
Management and resolution of incidents for both internal and external clients, escalations, creation of solutions and knowledge bases of generic solutions (Support & CAU)
It provides utilities aimed at improving efficiency such as tasks, alerts, calendars and SLAs.
Integrate and personalize communications through multiple channels such as telephone, email, fax and burofax, SMS, RRSS and video (Multichannel Contact Center).
Data Analytics: Dashboards, widgets and Reports.